Sales & Event Coordinator\ Front Desk Lead (Milwaukee North)

SUMMARY:  The Sales & Event Coordinator \ Front Desk Lead is primarily responsible for managing group and event servicing needs including writing BEOs, Group Resumes, handling pre-arrival and pre-event details. This person will also facilitate group and event bookings under the GM supervision. Sales & Event Coordinator will work Front Desk Schedules and handle front office coverage needs. Must be able to work Weekends and Holidays. 

Essential Job Functions:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain positive guest relations at all times and assist with sales team's day to day activities.
• Process proposals, contracts, banquet event orders and other paperwork for groups and events.
• Serve as sales and service points of contact for group and event clients and communicate needs to the rest of the hotel team.
• Provide service to group and meeting contacts, arranging details for groups and meetings, weddings, and social events by communicating information to staff and clients, overseeing functions.
• Prepare and distribute all Regret and Thank You letters, Amenity Requests, and Group Resumes and Banquet Event order packets in a timely matter.
• Attend weekly in-house meetings to discuss upcoming groups and their requirements.
• Confirm all details and or/changes of the sales contract.
• Make arrangements for sales’ VIP clients.
• Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.
• Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
• Assist with pre-opening and long-range sales and marketing strategies to optimize revenue and profitability.
• Develop, achieve and track personal sales goals.
• Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Assist in developing and implementing sales plans.
• Establish and follow Sales Office Standards.
• Respond to corporate client requests in a timely manner.
  • Promote teamwork and quality service through daily communication and coordination with other departments. 
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Perform any projects assigned by GM or Senior team.

Associate is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

• High school diploma or equivalent
• Previous hospitality sales or service experience
• Basic knowledge of Microsoft Office and Excel
• Basic math skills
• Ability to work well independently and collaboratively
• Willingness and ability to promote a positive team member culture and core values
• Must speak fluent English

Job Requirements:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must have exceptional communication skills
• Must be able to accurately follow instructions, both verbally and written
• Must have basic computer skills including Microsoft Office
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast paced environment
• Organizational skills including time management, prioritizing, detail oriented
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner